The Future is Wireless

The Fastest Unlimited Fixed Wireless Internet You've Ever Seen!

Residential Broadband

$87.99 per month
Unlimited Data!
No Data Caps, Throttling or Bundling
Perfect for streaming, online gaming, security systems, online education, VOIP/WiFi phones & working from home
"Seasonal Suspension" available for rental properties

Commercial Broadband

$149.99 per month
Prioritized Traffic & Support
Symmetrical Speeds 
Perfect for large scale VOIP (SIP) services, cloud servers, PLC systems & IOT automation
Customized IPv4/IPv6 subnet configurations & firewalls available

Franchising Opportunities

Everything you'll need to market, install and provide support to your community is right at your fingertips. The fixed wireless industry becomes more prevalent everyday with speeds comparable to direct fiber at a fraction of the cost. Tools & training are provided by our expert team for a turn-key HollerNet deployment.

Housing & Land Development

New subdivisions and communities need broadband availability. The construction phase of these developments is the perfect time to ensure that availability and scalability is secured as your community grows. Let HollerNet help you streamline this process and ensure vital broadband is always available in your development.

Support Your local Businesses!

Visit www.CherokeePowerSports.com

Legal Disclaimers

NOT reading this document does not limit your liability regarding your subscription.

INTRODUCTION

HollerNet provides its Wireless Internet Service Provider (WISP) CUSTOMERS access to bandwidth through a wireless Internet connection, which we refer to as the “SERVICE”. The Acceptable Use Policies (AUP) are intended to provide protection for our CUSTOMERS and the Internet community, while also allowing HollerNet to fairly share its WISP network to all CUSTOMERS. HollerNet may modify the TERMS AND CONDITIONS of this agreement at any time. The most current TERMS AND CONDITIONS, in effect, shall be those found on the HollerNet web site at www.hollernet.com. The prices for SERVICE are subject to change from time to time, with the most current prices, as well as HollerNet AUPs found on our website at www.hollernet.com. HollerNet refers to any paying individual, organization or business using the WISP SERVICE as a CUSTOMER. The below signed Customer does acknowledge and consent to enter into this 2 year service agreement with HollerNet with all of the following factual obedience to concur:

USE OF SERVICE AT YOUR OWN RISK

The CUSTOMER is solely responsible for the content of communications on the Internet. The SERVICE provided by HollerNet is “as is” and at your own risk. HollerNet denies any responsibility for the accuracy of information obtained through the SERVICE. The transmission of data over an iternet connection is subject to errors, delays, and interruptions. HollerNet is not responsible or liable for any errors, delays, or interruptions. The CUSTOMER understands that current regulatory and technical issues prohibit expectation of privacy when using Internet services.

SERVICE DISRUPTION

HollerNet does not guarantee uninterrupted SERVICE. We will not and cannot be responsible for any disruption of Internet connectivity due to power outages, network faults or acts of nature, HollerNet equipment malfunction or any natural disaster (including weather). All Internet service is provided on an "as is" and "as available" basis. HollerNet does not guarantee any loss of SERVICE time, transmission errors, connectivity or quality of SERVICE. The CUSTOMER acknowledges and agrees that the SERVICE is not intended to be, and will not be used as, your primary or “lifeline” telecommunications service. CUSTOMER acknowledges that the SERVICE also relies upon underlying provider, Wide Open West (WOW) or others, and that such providers are likewise indemnified.

INSTALLATION

The CUSTOMER authorizes HollerNet or its contractor(s) or others authorized by HollerNet to install the necessary wiring and Subscriber Unit (SU) required for wireless Internet SERVICE on the premises specified by the CUSTOMER at the time of installation. The standard installation includes the mounting of an antenna and/or SU, a wireless transceiver on the outside of the house and/or building, the routing of cable(s) by the most direct path to one computer and/or router on the CUSTOMER’s premises. Fishing of walls and or attic crawling is not included with standard installation. The connecting of multiple computers, routers, or other equipment at CUSTOMER’s premises may require addition costs in equipment and wiring. Any requests for custom installation work will require additional costs or charges by HollerNet or its contractor(s). HollerNet and any contractor(s) will not be liable for any alterations to CUSTOMER’s premises that result from the installation or removal of the SU and/or wiring including any holes in walls, cable wiring or antenna mounting brackets; although great care will be used to make the installations reasonably appealing. In the event of installation within a rental/lease home/business tenant must deliver a signed RIGHT OF ENTRY (ROE). Furthermore, Customer understands that any equipment placed by HollerNet and its affiliates on the service property are to remain sole property of HollerNet under this 2 year service agreement

OBSTRUCTIONS

Wireless Internet communications is dependent on a clear Line of Sight to the Access Point (AP), which is the point where the wireless connects to our broadband transmitters. HollerNet will make every reasonable effort to provide our CUSTOMER with the best SERVICE possible. Unfortunately, some locations could experience changes in SERVICE due to seasonal changes, i.e. spring and summer foliage, which in turn effect the line of sight to the AP. HollerNet will make every reasonable effort to relocate or realign the SU. However HollerNet cannot prevent Line of Sight problems, and therefore cannot guarantee SERVICE or be liable for any loss of SERVICE.

PAYMENT POLICY

HollerNet will invoice its customers monthly by email only, with the exception of the first invoice which will be prorated for the remainder of the existing month. Set up fee is due prior to the time of installation. The invoice balance may be paid with cash, check or money order payable to HollerNet. The payment is due on the 15th day of the month. . Any account not paid by the 22nd day of the month will have their service interrupted. A 0.00 Administration Fee will be required to enable service. AFTER 30 DAYS LATE THE SERVICE WILL BE CANCELED. The balance due, plus a $30.00 administration fee, must be paid in full to reactivate account. A deposit or full annual payment may be required.

UNACCEPTABLE USE

HollerNet may, at its discretion, immediately terminate SERVICE to the CUSTOMER upon any single or multiple incidents of the following conditions: A. Failure to pay SERVICE; B. Interfering with the disrupting of Internet SERVICE to other CUSTOMERS and/or their equipment on the HollerNet wireless network (see also AUP); C. Propagation of computer viruses and/or spyware (see also AUP); D. Unauthorized entry into another person(s) or organization(s) computer, systems, and/or information (see also AUP); E. Unsolicited blanket emailing known as "spamming", (see also AUP); F. Any violation of local, state, federal or international law or that of any Sovereign Nation, as well as HollerNet AUPs.

EXCESSIVE BANDWIDTH CONSUMERS (EBC)

CUSTOMER activities that consume unusually large amounts of bandwidth, including, but are not limited to, multiple computers on the same connection, programs or servers which provide SERVICES to others via the CUSTOMER’s SERVICE will fall under a EBC plan. When excessive consumption of bandwidth by a CUSTOMER prevents all CUSTOMERS fair access to the HollerNet wireless network. We reserve the right to take necessary steps to correct this problem. These steps include, but are not limited to, limiting bandwidth, disabling communication protocols, and discontinuing SERVICE without prior notice.

SERVICE SHARING

If at any time HollerNet discovers that the CUSTOMER is sharing their SERVICE or has networked to others outside of the premises, without the express written consent of HollerNet, SERVICE will be immediately terminated to the CUSTOMER with no refunds of any kind. In particular, should a CUSTOMER operate his own wireless network for household or business use, then it must be secured with at least WPA, WEP, or other effective method to restrict access from the general public. Unsecured, "open" networks are not only a potential cause of excessive bandwidth use, they are a security threat and an example of unauthorized sharing of the SERVICE.

INDEMNIFICATION

CUSTOMER agrees to indemnify and hold harmless HollerNet, it's owner(s), partner(s) and contractor(s) against all losses, liabilities, judgments, awards and costs (including legal fees and expenses) arising out of or relating to any and all claims and/or losses accruing or resulting from the installation of SERVICE, equipment materials or supplies in connection with the performance of this agreement, to any and all CUSTOMERS and/or any other person, firm, organization or corporation.

CUSTOMER EQUIPMENT

HollerNet is not responsible for maintaining or supporting any equipment owned by the CUSTOMER, and is not liable for any damages to the CUSTOMER’s SU, computer(s) or other equipment.

SPAMMING

Spamming is the sending of unsolicited e-mails. HollerNet will not tolerate any type of spamming. The SERVICE of the spamming CUSTOMERS will be immediately disconnected without prior notice and will not be eligible for any refund(s) for termination of SERVICE due to spamming.

CANCELLATION

All customers are bound by a signed written service agreement. A customer wishing to cancel service must submit a cancellation request in writing. If the customer cancels service within the initial 2 years of service, they are subject to a $300.00 early termination fee. HollerNet will not refund any "set-up" or "installation" fees after the first 30 days. Any discounted rates or service referral credits shall be forfeited on early cancellations. By signing below the customer agrees, that in the event of cancellation, to allow any and all HollerNet personell to enter service address/property to obtain the client CPE(radio). The customer will continue to be liable under these Terms and Conditions as well as the service agreement for all fees and charges until such time as the service agreement has been properly terminated or we have acknowledged such termination in writing.

    Our Privacy Policy governs the privacy terms of our Website, located at HollerNet.com. Any capitalized terms not defined in our Privacy Policy, have the meaning as specified in our Terms of Use.

    Your Privacy

    HollerNet.com follows all legal requirements to protect your privacy. Our Privacy Policy is a legal statement that explains how we may collect information from you, how we may share your information, and how you can limit our sharing of your information. You will see terms in our Privacy Policy that are capitalized. These terms have meanings as described in the Definitions section below.

    Definitions

    "Non Personal Information" is information that is not personally identifiable to you and that we automatically collect when you access our Website with a web browser. It may also include publicly available information that is shared between you and others.

    "Personally Identifiable Information" is non-public information that is personally identifiable to you and obtained in order for us to provide you within our Website. Personally Identifiable Information may include information such as your name, email address, and other related information that you provide to us or that we obtain about you.

    Information We Collect

    Generally, you control the amount and type of information you provide to us when using our Website.

    As a Visitor, you can browse our website to find out more about our Website. You are not required to provide us with any Personally Identifiable Information as a Visitor.

    Computer Information Collected

    When you use our Website, we automatically collect certain computer information by the interaction of your mobile phone or web browser with our Website. Such information is typically considered Non Personal Information. We also collect the following:

    Cookies

    Our Website uses "Cookies" to identify the areas of our Website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to personalize the Content that you see on our Website. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our Website correctly or at all. We never place Personally Identifiable Information in Cookies.

    Third Party Tracking Tools

    We also use third party tracking tools to improve the performance and features of our Website. These third party tracking tools are designed to collect only Non-Personal Information about your use of our Website. However, you understand that such tools are created and managed by parties outside our control. As such, we are not responsible for what information is actually captured by such third parties or how such third parties use and protect that information.

    We use Remarketing with Google Analytics to advertise on third party sites to you after you visited our Site. We and our third party vendors, like Google, use first party cookies (such as the Google Analytics cookie) and third party cookies (such as the DoubleClick cookie) to inform, optimize and serve ads based on your past visits to our Site.

    You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page. Google also recommends installing the Google Analytics Opt-out Browser Add-on for your browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

    Automatic Information

    We automatically receive information from your web browser or mobile device. This information includes the name of the website from which you entered our Website, if any, as well as the name of the website to which you're headed when you leave our website. This information also includes the IP address of your computer/proxy server that you use to access the Internet, your Internet Website provider name, web browser type, type of mobile device, and computer operating system. We use all of this information to analyze trends among our Users to help improve our Website.

    Customizing Our Website

    We may use the Personally Identifiable information you provide to us along with any computer information we receive to customize our Website.

    Sharing Information with Affiliates and Other Third Parties

    We do not sell, rent, or otherwise provide your Personally Identifiable Information to third parties for marketing purposes. We may provide your Personally Identifiable Information to affiliates that provide services to us with regards to our Website (i.e. payment processors, Website hosting companies, etc.); such affiliates will only receive information necessary to provide the respective services and will be bound by confidentiality agreements limiting the use of such information.

    Data Aggregation

    We retain the right to collect and use any Non Personal Information collected from your use of our Website and aggregate such data for internal analytics that improve our Website and Service as well as for use or resale to others. At no time is your Personally Identifiable Information included in such data aggregations.

    Legally Required Releases of Information

    We may be legally required to disclose your Personally Identifiable Information, if such disclosure is (a) required by subpoena, law, or other legal process; (b) necessary to assist law enforcement officials or government enforcement agencies; (c) necessary to investigate violations of or otherwise enforce our Legal Terms; (d) necessary to protect us from legal action or claims from third parties including you and/or other Members; and/or (e) necessary to protect the legal rights, personal/real property, or personal safety of HollerNet.com, our Users, employees, and affiliates.

    Links to Other Websites

    Our Website may contain links to other websites that are not under our direct control. These websites may have their own policies regarding privacy. We have no control of or responsibility for linked websites and provide these links solely for the convenience and information of our visitors. You access such linked Websites at your own risk. These websites are not subject to this Privacy Policy. You should check the privacy policies, if any, of those individual websites to see how the operators of those third-party websites will utilize your personal information. In addition, these websites may contain a link to Websites of our affiliates. The websites of our affiliates are not subject to this Privacy Policy, and you should check their individual privacy policies to see how the operators of such websites will utilize your personal information.

    Our Email Policy

    Our affiliates and we fully comply with national laws regarding SPAM. You can always opt out of receipt of further email correspondence from us and/or our affiliates. We agree that we will not sell, rent, or trade your email address to any unaffiliated third-party without your permission.

    Privacy Policy Updates

    We reserve the right to modify this Privacy Policy at any time. You should review this Privacy Policy frequently. If we make material changes to this policy, we may notify you on our Website, by a blog post, by email, or by any method we determine. The method we chose is at our sole discretion. We will also change the "Last Updated" date at the beginning of this Privacy Policy. Any changes we make to our Privacy Policy are effective as of this Last Updated date and replace any prior Privacy Policies.

    Questions About Our Privacy Practices or This Privacy Policy

    If you have any questions about our Privacy Practices or this Policy, please contact us. 

      Billing & Account FAQ's

      If you can't find what you are looking for here, please feel free to contact our billing support team at 865-200-9320 or billing@hollernet.com   
      You can also get help by submitting a Client Support Ticket

      Account and contact information can be updated by submitting a support ticket from https://hollernet.unmsapp.com/crm/client-zone/support or you can contact our billing support team at
      865-200-9320 or billing@hollernet.com
      Billing credit and debit card information along with Auto-pay can be updated through the client portal from https://hollernet.unmsapp.com/crm/client-zone/settings/payments

      Payment arraignments and billing disputes may be requested via a support ticket from https://hollernet.unmsapp.com/crm/client-zone/support or you can contact our billing support team at
      865-200-9320 or billing@hollernet.com

      Temporary suspension of services is only available for non-contract customers.

      Please contact our billing support team by submitting a support ticket at: https://hollernet.unmsapp.com/crm/client-zone/support

      865-200-9320 or billing@hollernet.com a minimum of 2 weeks prior to your desired service suspension date or as soon as possible in order to schedule.

      Restoration of services may take up to 24 hours to fulfill.

      Monthly bills are issued via email ONLY on the day of your billing cycle. Within the emailed invoice will be a web-link to make an online payment. You may also login to your client account portal from here: http://hollernet.unmsapp.com/crm/login where you can setup Auto-Pay along with viewing past/present invoices & payments.

      If you are a non-contract customer, your billing cycle is on the 1st of each month.

      If you are under an active service agreement, your billing cycle is on the 15th of each month.

      There is a 7 day grace period from the date in which your billing cycle ends to fulfil your monthly service bill at which time the automated billing system will automatically add a $15.99 late fee at approximately 7:00pm (8th or 22nd of the month).

      Services will be automatically disconnected no sooner than 48 hours after the $15.99 late fee has been applied.

      If automated service disconnection occurs, a $30 reconnection fee will be automatically added to your invoice which will then be automatically resubmitted via email.

      If suspended, services may be restored only once the full bill has been paid (late fee included). Since service restoration must be manually performed by a "live human", please allow up to 24 hours for completion.

      If this is your 1st month of service, you will receive a pro-rated invoice within 7 days of your service activation. This will carry your active service to the date of your normal billing cycle (1st of the month for non-contract customers / 15th of the month for contract customers)

      If this is the final month of your service agreement, you will receive a pro-rated invoice on the 15th of the month which extends your services to the 1st of the month at which time, your normal billing cycle will resume on the 1st of each month.

      Service installations include the appropriate receiver (as determined by site survey), any applicable mounting required along with up to 50' of shielded Cat5e cabling. Installations which require more than 50' of cabling will be billed for additional lengths of cable at $0.75 per linear foot.

      Customers must provide an available 3 prong power outlet at the termination point of the installation in order to power the receiver equipment.

      HollerNet service is ALWAYS terminated at a Cat5e (WIRED) connector. HollerNet does NOT provide WiFi access points, routers or any other connective networking equipment within the residence.

      Customers are encouraged to purchase an in-home router from a third party vendor prior to the service installation. Although HollerNet recommends a 802.11AX compatible router for the provisioning of in-home WiFi, literally any "router" or network "switch" is compatible.

      Due to HollerNet services terminating at a Cat5e wired connection, no modem is necessary for the provisioning of service as there would be no way to properly "plug in" a modem to this configuration anyhow.

      Reduced equipment/installation pricing is available but not required for new customers whom agree to keep active monthly service for a period of 24 months. Within this time frame, the istalled equipment (including cabling & mounting) remains the property of HollerNet.

      If at any time within this timeframe, services are suspended or disconnected whether for delinquent billing or violations of service "Terms & Conditions", HollerNet reserves the right to collect any installed equipment (including cabling & mounting) at which time a termination fee of $300 will be billed.

      Upon fulfillment the 24 month service period, any installed equipment (including cabling & mounting) will become the property of the customer at which point active monthly service may be temporarily suspended at the discretion of the customer.

      Technical Support FAQ

      Prior to submitting a technical support ticket, please have a look at these common topics. If you cannot find help with your specific issue, please proceed here:
      Submit a Technical Support Ticket

      Please check the indoor power supply unit to your receiver. It should have a white LED light illuminated. This if this LED is not illuminated, please ensure that the power supply is securely plugged into a functional outlet. 

      If this LED is illuminated and steady (no flashing or flickering) please ensure the 2 connected data cables are securely inserted into it. The data cable which connects from the router's WAN or internet port should be inserted into the power supply port labelled LAN while the cable which connects to your outdoor HollerNet receiver should be inserted into the data port labelled POE.

      If after the basic troubleshooting steps are completed, you still have any of these 3 conditions listed below, please call the
      "Outage Reporting Hotline" at 865-774-0011
       
      1) White power supply LED is steadily illuminated and data cables are correctly secured but there is no internet.

      2) White power supply LED is not illuminated although plugged into a functional power outlet.

      3) White power supply LED is flashing and/or flickering

      First lets start with a speed test. Connect any smartphone, tablet, laptop or desktop PC to your 5Ghz WiFi network.

      This is a simple open source speed test which will test the download speed of your connection https://openspeedtest.com/

      In order to properly stream 1080-HD content without buffering, you will need a download speed faster than 8Mbps for each simultaneous streaming device (3 TV's streaming at once requires 24Mbps). Streaming 4K-UHD requires 25Mbps for each streaming device.

      If your speed test results do not allow for enough download bandwidth to properly stream without buffering, please submit a technical support ticket here:
      https://hollernet.unmsapp.com/crm/client-zone/support
      If possible please include your test results in the support ticket so we can efficiently resolve your issue.

      If your speed test results exceed the required bandwidth but you are still experiencing buffering or crashing streaming apps, there are some simple troubleshooting steps to identify the cause.

      Ensure all of your wireless devices are connected only to the 5Ghz WiFi network on your main router, MESH points or access points if possible. Heavily loaded 2.4Ghz WiFi networks and range extenders will cause significant packet loss and jitter throughout your home network.
      High packet loss and jitter will force your streaming devices to frequently "test & recalculate" the speed in which they can effectively request streaming data from their remote servers (better known as buffering). In most situations, it is not the actual speed of the connection but rather the abrupt change in that speed (jitter) which will cause buffering.
      In fact, an abrupt speed increase will also cause the same amount of buffering.
      In these situations, higher bandwidth internet connections will have no effect on the amount of buffering noticed. 

      Often times, buffering is only noticed during mornings and peak hours when most wireless devices are at home and connected to the 2.4Ghz WiFi and/or range extenders. This is commonly misinterpreted as an internet bandwidth deficiency in which the speed test results can verify otherwise.

      Of course some of your smart-home devices such as lights, thermostats and water heaters are designed specifically to connect to a 2.4Ghz network as they use very little data and sometimes require the extended range or penetrating properties of 2.4Ghz. This is entirely OK and will have a very minimal impact on your network. Each streaming or gaming device on the other hand will have a very significant impact if connected to your 2.4Ghz network or range extender.

      Another factor which may cause buffering is a weak 5Ghz WiFi signal strength to your streaming device itself. This can be remedied by ensuring adequate WiFi access points for coverage throughout your home or venue. You can also test the signal strength and jitter at your streaming device's physical location by running a speed test directly beside it from your smartphone.

      If speed test results show good download speeds and jitter at <5ms, then you may have a faulty streaming device or a corrupted streaming app (ie Netflix, Hulu, Paramount etc ) on that device.  Depending on the type of streaming  device (ie Roku , Firestick, Apple TV etc.) there will be differing processes for uninstalling & reinstalling those streaming apps to resolve this. If after reinstalling the streaming app, you are still seeing buffering occur, you may want to consider performing a "factory reset" on the streaming device itself. This "factory reset" function can be found in the settings menu of the device. If buffering still occurs after a factory reset has been performed, you will need to get in touch with the streaming device manufacturer for further assistance or replacement.

      The WiFi network in your home or venue is generated by your in-house router.
      Due to both hardware and software firewalls in place for your security, HollerNet has no access to your router's configurations or settings.

      Ensure that all of your wireless devices similarly cannot detect the WiFi broadcasting from your router. If only one device is having difficulty detecting the WiFi network, then you may have accidentally enabled "airplane mode" or disabled WiFi connectivity on that specific device.

      If none of your wireless devices can detect the WiFi broadcast, please ensure your router is powered up and has LED's illuminated.
      Most routers have a built in "WiFi enable/disable button". If your router was already powered on with LED's illuminated, then press and hold this button for 2 seconds to switch modes. This should immediately re-enable your WiFi broadcast otherwise your router may need to be rebooted by disconnecting and then reconnecting it's power cord.

      Once rebooted, if you still have no WiFi broadcasting, you will need to perform a factory reset on your router.
      This is done by pressing and holding the router's factory reset button for 10 seconds while it is powered on. This will revert the WiFi name and password back to the original factory version which can be found physically printed on the router itself. This reset function will take approximately 2 minutes to complete at which time, you will need to configure the router as if it were brand new.

      Be careful not to disconnect power from the router while this reset process is underway as this can cause permanently damage to the router itself.

      Once the factory reset has been performed, if there are still no available WiFi networks broadcasting from it after 3-4 minutes, you will unfortunately need to replace your router.

      Otherwise once the reset has completed, you will need to connect to the router's new factory WiFi SSID in order to access it's "setup page".
      Depending on the manufacturer and model, this "setup page" may automatically load on your smartphone and/or laptop once you've connected to the WiFi. Otherwise there will be a "setup web address" physically printed on the router itself for you to access via your web browser.

      Although your internet connection will not be functional until this setup process has completed, your WiFi network will be accessible and required to access the "setup webpage".

      From there, simply follow the on-screen directions to rename your WiFi network and set it's password however you like.

      Please submit a technical support ticket here regarding this:
      https://hollernet.unmsapp.com/crm/client-zone/support


      Please include in your ticket whether this is a constant ongoing issue which happens every 3 to 5 minutes.
      Otherwise if possible, please include the last known times and dates in which you've noticed a disconnection and approximately how long this disconnection lasts.

      This can be caused by WiFi range extenders, heavy 2.4Ghz WiFi traffic on your router or weak WiFi signal strength to multiple devices.

      First lets test the jitter from a different device (ie smartphone or laptop) which is connected to your main router's 5Ghz WiFi or is hardwired directly to your router. If possible, disconnect all devices with weak WiFi signal strength and all devices connected to the 2.4Ghz WiFi prior to running the following speed test.

      This is a simple open source speed test which will test the jitter of your connection https://openspeedtest.com/
      (should be less than 5ms)

      If your test results reflect a jitter greater than 5ms please submit a technical support ticket here:
      https://hollernet.unmsapp.com/crm/client-zone/support
      If possible please include your test results in the support ticket so we can efficiently resolve your issue.

      If these tests are within normal parameters <5ms jitter, you may be having an issue with the specific device itself which is experiencing high jitter.
      If your device is hardwired to your in-house network, inspect the cable and connectors for damage.
      If your device is connected wirelessly, ensure it has good WiFi signal strength that it is connected to the faster 5Ghz WiFi and not the 2.4Ghz WiFi which is prone to high jitter and packet loss under load.

      This can be caused by faulty equipment and/or cabling.

      First lets test the packet loss from a different device (ie smartphone or laptop) which is connected to your main router's 5Ghz WiFi or is hardwired directly to your router.

      This will test the percentage of packet loss in your connection https://packetlosstest.com/
      (should be less than 1%)

      If your test results reflect a packet loss greater than 1% please submit a technical support ticket here:
      https://hollernet.unmsapp.com/crm/client-zone/support
      If possible please include your test results in the support ticket so we can efficiently resolve your issue.

      If these tests are within normal parameters <1% packet loss, you may be having an issue with the specific device itself which is experiencing packet loss.
      If your device is hardwired to your in-house network, inspect the cable and connectors for damage.
      If your device is connected wirelessly, ensure it has good WiFi signal strength that it is connected to the faster 5Ghz WiFi and not the 2.4Ghz WiFi which is prone to high jitter and packet loss under load.

      The WiFi SSID and subsequent password in your home or venue is generated by your in-house router.
      Due to both hardware and software firewalls in place for your security, HollerNet has no access to your router's configurations or settings. However you do have the ability to factory reset the router back to its original store shelf configuration.

      This is done by pressing and holding the router's factory reset button for 10 seconds while it is powered on. This will revert the WiFi name and password back to the original factory version which can be found physically printed on the router itself. This reset function will take approximately 2 minutes to complete at which time, you will need to configure the router as if it were brand new.

      Be careful not to disconnect power from the router while this reset process is underway as this can cause permanently damage to the router itself. 

      Once the reset has completed, you will need to connect to the router's new factory WiFi SSID in order to access the "setup page". Depending on the manufacturer and model, this "setup page" may automatically load on your smartphone and/or laptop once you've connected to the WiFi. Otherwise there will be a "setup web address" physically printed on the router itself for you to access via your web browser. 

      Although your internet connection will not be functional until this setup process has completed, your WiFi network will be accessible and required to access the "setup webpage".

      From there, simply follow the on-screen directions to rename your WiFi network and set it's password however you like.

      Double NAT is a scenario where multiple routers have the ability to assign duplicate IP addresses to devices within your home. This is sometimes referred to as an "IP conflict". This commonly happens whenever multiple routers on a single home network have been incorrectly configured. To resolve this, you can either set these routers to AP (Access Point) mode or manually configure each individual router's IP subnet so that they are hosting different IP address pools. This process differs by the router's brand and model while certain brands (ie Linksys, Google and Apple) are not capable of AP mode at all and must be correctly configured to a valid IP subnet.
      Because your outdoor HollerNet receiver is configured to a 10.0.0.x IP subnet, your router cannot be set to use that same subnet. This should be automatically detected by the router during setup, but if not, you may want to get assistance from the router's manufacturer to resolve this or set the router to AP mode.

      Strict NAT is a purely proprietary issue with certain PlayStation and Xbox devices. Users are frequently directed by Sony or Microsoft support to ensure that their network ports are unblocked and properly forwarded with UPnP, neither of which are applicable within the HollerNet network itself.

      All HollerNet subscribers by default have UPnP enabled with no ports blocked unless otherwise specifically requested in writing. 
      Although it is possible to manually block or "unforward" ports within a your router's settings through advanced parental controls, this is usually not the culprit.
      The process for initially restricting these ports within the router requires a significant level of intentional "know how". This would suggest that whomever was applying the port restrictions to that router would probably know better than to do so in the first place as it leads to other much bigger problems.

      With that stated, Strict NAT can also (and usually is) by caused by the game console's hosting server not being able to trace a path over the internet back to your physical location. This is necessary in order to figure out which "local" server you should be assigned to. Several factors can cause this.
      HollerNet is not considered to be a large or well known ISP outside of East TN and therefore often times, these servers do not immediately recognize your geographic location based on your connecting IP addresses. Therefore the remote server must send a "trace-route" in order to figure out where you are physically located. In situations when remote servers may be "bogged down" due to a lack of available redundant servers especially during peak hours (commonly East and West coast server redundancy is available), it may not be able to process a trace-route on the first try at which time the bogged down server will simply give up and label your console to have a strict NAT type.
      You can sometimes trick that server into sending an additional trace-route by randomly selecting a new port number in your console's advanced networking menu. This will cause the server to recognize you as a new connection which has not yet been physically located and therefore not yet labelled as a strict NAT type. This sometimes requires several attempts but whenever the remote server does recognize your physical location, it will remember this so long as you remain connected to it.

      Another way to bypass this strict NAT type issue is by using a VPN connection to "tunnel out" to a location geographically closer to the hosting server (East or West coast). The server will then recognize your physical location as being "the other end of your VPN tunnel" and your console will no longer be labelled as having a strict NAT type. Although using a VPN will always slow down your overall internet connection speed, keep in mind that online gaming is more dependent upon latency and packet loss than actual download and upload speed. In fact, most competitive gaming servers max out at an average of 3 to 9Mbps per user while gaming.
      Although not all console systems allow for an internal VPN, most routers do.
      Some routers even come preconfigured with a gaming VPN just for this purpose. Here are some examples: 

      https://www.cudytech.com/productinfo/105182.html

      https://rog.asus.com/us/networking/rog-strix-gs-ax5400-model/

      https://www.tp-link.com/us/home-networking/wifi-router/archer-gx90/#overview

      A common misconception is that some routers have better WiFi range or coverage than others. This is not the case as the FCC sets a limit to the maximum output power (range) in which a router can legally broadcast. Even the fancy $300 router with tactical antennas and pretty lights will have the exact same coverage area as the tiny boring $40 model. The difference in pricing and model numbers (N900 vs AX6600) only reflects the number of devices which can connect to it simultaneously and the performance of those devices while connected.
      All modern routers and wireless access point also come "dual band" equipped which simply means that they simultaneously broadcast separate 2.4Ghz and 5Ghz WiFi networks.
      2.4Ghz penetrates walls better and covers more distance but does not perform well for streaming, gaming or VOIP as it will bog down your router (thereby slowing down the internet speed on all of your devices). You absolutely want to use the 5Ghz WiFi for every possible application if possible.

      In larger homes and venues, it is common to utilize multiple broadcasting (routers and/or access point) devices for providing adequate WiFi coverage. Penetration of walls and obstructions will also play a role in the number broadcasting devices necessary. HollerNet does not set any limits on how many of these access points you can use in your home as we only provide our service to a single Cat5 ethernet port. Anything connected "downstream" from that point is strictly at your discretion.

      With that stated, here are 3 common methods of adding these additional access points:

      1) The Best Method (Zero loss of internet speeds)
      Place wireless access points at opposite sides or corners of your home or venue. Interconnect these access points back to your main router's LAN ports with Cat5e cabling (up to 250ft each is a safe max cable length).
      Set identical SSID names and passwords to all of these access points so that they match the SSID and password of your main router. Once completed, your smartphones, smart TV's and other devices will only see a single WiFi SSID network even as you physically move between access points. This method does not require you to use any brand specific access points or main router.
      If you still have "dead spots", you can also add more access points in this same manner as needed later.
      (Pro Tip - If you plan to use wireless routers in place of access points, check to make sure they have "Access Point Mode" compatibility. Some brands do not support AP mode such as Linksys, Apple and Google.)
      (Example of router with AP mode: https://www.tp-link.com/us/home-networking/wifi-router/archer-ax1500/ )

      2) Wireless MESH (The expensive method)
      These are usually purchased with a main "MESH router" unit and multiple satellite "MESH points". These satellite MESH points connect back wirelessly to the main MESH router or to each other (via hidden WiFi) and then broadcasts an additional separate WiFi network for your smart devices to connect.
      A common mistake made with these is in the placement of the MESH points. If you place these MESH points in the areas where you have poor WiFi signal, then they will also have poor signal and difficulty connecting back to the main MESH router. The result is a significant loss of internet speed while maintaining the illusion of perfect WiFi signal strength.
      Instead, you will want to put these MESH points at the approximate halfway point between where your main MESH router is and the areas where you are needing better WiFi signal strength at.  This will minimize the loss of internet speed between MESH ponts.
      (Example: https://www.netgear.com/home/wifi/mesh/rbk753/ )


      3) Wireless Range Extender / Repeater (The quick and cheap method)
      This is the single most inefficient possible way to accomplish better WiFi signal strength. Similar to the MESH points mentioned above, a wireless range extender (repeater) will also need to connect wirelessly back to your main router. This means you will want to place it at the approximate halfway point to the area in which you would like to have better WiFi signal strength.
      Unlike the MESH points, a repeater will utilize the exact same WiFi network (and radio channel) in which it connects to your router with to retransmit an additional WiFi SSID network for your devices to connect. Even with perfect signal strength, this will likely cost a minimum of half of your available internet speed if not more. It's for this reason that WiFi repeaters are not recommended for any speed or response time intensive purposes such as gaming, VOIP or streaming.
      This will work perfectly however for your smart-home devices such as your smart-lights, smart-water heater or smart-thermostat etc. 
      (Example: https://www.tp-link.com/us/home-networking/range-extender/re550/ )

      There are 2 potential causes for this.

      1) There may be wet foliage obstruction in the direct path of your outdoor receiver. Dense wet foliage is impossible to penetrate at long range with a 5Ghz signal. If the foliage is not removeable, a specialized 2.4Ghz penetrating bridge radio may be required to maintain services.


      2) There may be damage to the cable which connects your outdoor receiver to it's indoor power supply. If the protective jacketing on this cable has been cut or punctured, there may be water seeping into the internal wiring. You can check for this in 3 ways.

      First check the indoor power supply's white LED light. It should be steadily on without any blinking or flickering.

      Second verify the indoor power supply is not excessively hot to the touch. If it feels warmer than your morning cup of coffee, disconnect power from it immediately.


      Third inspect the data cable connector which plugs into your indoor power supply from your outdoor receiver. If this clear connector appears to be "foggy or hazy", then disconnect power from it immediately.


      In any of these scenarios, please let us know by opening a support ticket here:


      https://hollernet.unmsapp.com/crm/client-zone/support

      This can be caused by packet loss or high jitter. We can test for these with the 2 simple tests below:

      This is a simple open source speed test which will test the jitter of your connection https://openspeedtest.com/
      (should be less than 5ms)

      This will test the percentage of packet loss in your connection https://packetlosstest.com/ 
      (should be less than 1%)

      If these tests are within normal parameters (<5ms jitter / <1% packet loss), you may need to contact your VOIP, SIP and/or phone service provider for troubleshooting assistance.

      If your test results reflect a jitter higher than 5ms and/or packet loss greater than 1% please submit a technical support ticket here:
      https://hollernet.unmsapp.com/crm/client-zone/support
      If possible please include your test results in the support ticket so we can efficiently resolve your issue.

      Your streaming service provider has flagged your account as being "shared". This can happen whenever you use your streaming service from new locations and thereby from different IP addresses. For example, your cellular data uses an entirely different IP address whenever you are roaming as opposed to when you are at home in the same way that your home WiFi IP addresses are different from the ones at your workplace. If you access your streaming account while roaming, your streaming service provider will see that you have now accessed their services from a different IP address and therefore a different location. Although they cannot differentiate which IP address is from your home as opposed to a guest hotel WiFi network, most streaming services do have a limit as to how many total IP addresses can have access to your account before it is flagged. Streaming providers will allow for several IP addresses to be logged prior to flagging your account (Hulu has the least amount allowed at 4 max). 

      Streaming service providers handle these "flags" in different ways depending upon their protocol. Some will even permanently flag the email address associated with that specific account in which case a new account must be created with an entirely different email address.

      There is no scenario in which HollerNet can modify your identified IP addresses. All HollerNet subscribers use a minimum of 2 IP addresses or more (up to 3) which connect them to the outside internet. These are not only permanent IP addresses but they are also shared throughout the HollerNet subscriber network by processes called "link aggregation" and "load-balancing". This is done for security, redundancy and speed purposes. This is NOT causing your account to be flagged as although these IP addresses frequently cycle between each other (several times per second), they are always the same 2 to 3 IP addresses.

      You must resolve this issue with the specific streaming provider whom has flagged your account.